Shipping & Covid-19
*Australia – shop with confidence as we continue to ship orders every business day. Orders received by 2pm will be shipped on the same day.
Orders received before 2:00pm AEST will be posted on the same day during business days only. Orders received during the weekend and public holidays will be despatched the next business day.
Free Express Shipping on all orders $95 and over.
Express Shipping flat rate of $8.95 on all orders under $95.
JACKIE MACK DESIGNS reserve the right to end or change this offer at any time.
All orders require a signature on delivery. If you wish to override this requirement, please provide ‘authority to leave unattended’ at checkout, by selecting “yes” to leave unattended, or “no” to not give authority to leave unattended.
Online orders to Australia will be despatched from North Sydney, NSW 2059 via Australia Post and are expected to arrive within 2-7 business days from despatch. Or, 1-3 Business days via Express post.
**Please note that delivery times are estimates only and not guaranteed. In many cases some areas may take 1-4 additional business days, regardless of the parcel being despatched standard or express post.**
Estimated delivery time (business days) for Express Post, within NSW:
1 day – Within metropolitan areas of capital cities, or within the same city or town or an adjacent city or town in the same state.
2 days – Between metropolitan areas of capital cities and country locations.
Estimated delivery time (business days) for Express Post, from NSW to other States within Australia:
2 days – Between metro areas of capital cities.
3 days – Between metro areas of capital cities and country locations.
Customs & Duty Charges for New Zealand
JACKIE MACK DESIGNS is not liable for any freight charges, international duties or taxes incurred by delivery, refused shipment or unclaimed goods. Deliveries to countries outside Australia might incur customs or import taxes that must be paid by the receiver. We do not cover these charges for you.
During Sale Periods we may experience delays in shipping your order by 1-2 business days.
Tracking Your Order
If you have not received an email from with your tracking number and link, please check your spam folder first. Otherwise, please click ‘reply’ to your order confirmation or send us an email with your order number at email@example.com to assist you.
For shipping outside of Australia and New Zealand, please shop at our U.S/International Store at us.jackiemackdesigns.com
All international orders are shipped from Sydney, Australia via DHL Express Shipping. International orders will be posted the next day during business days only.
Please note that you MUST enter your contact phone number at checkout. All International orders require phone numbers for customs to contact you, if necessary.
International orders that do not include a contact phone number will be placed on hold. We will send you an email requesting for the phone number and once we receive the required contact number the order will be despatched.
Estimated delivery time once the order is despatched:
U.S.A – 4-6 business days
CANADA – 7-12 business days
NEW ZEALAND – 3-5 business days
REST OF THE WORLD – exceeding 5 business days.
Please note that JACKIE MACK DESIGNS is not liable for any freight charges, international duties or taxes incurred by delivery, refused shipment or unclaimed goods.
REST OF THE WORLD
Please view at checkout our International Shipping Rates.
Other countries, international shipping rates apply. JACKIE MACK DESIGNS reserve the right to end or change this offer at any time.
JACKIE MACK DESIGNS deliver to most countries around the world.
It is important to note that usually, the long wait relates to customs regulations at the destination country, where duties may apply. Payment of customs fees or duty charges is the responsibility of the customer.
We highly recommend our customers to check with your local customs office regarding duty charges that may apply upon the arrival of your order.
IS YOUR COUNTRY NOT RECOGNISED BY OUR WEBSITE AT CHECKOUT?
If our website doesn’t allow shipping calculations to your country, this is because your country is not on our list of shipping destinations. Please email us at firstname.lastname@example.org to inquire if shipping can be organised to your country of origin.