Returns & Exchange Policy
JACKIE MACK DESIGNS wishes that your shopping experience with us is an amazing one. If you have changed your mind or prefer a different item, we are pleased to offer store credit so that you can choose an item you love more.
Please note that we do not offer refunds, so please choose carefully.
Returns and exchanges must be sent back to us within 14 days following receipt of the item(s). All returns will be either processed for a store credit once received, or in the case of pre-arranged exchange, will be replaced with an item of your choice. Please advise us of your chosen exchange item by emailing us at firstname.lastname@example.org prior to returning your order.
Please note that JACKIE MACK DESIGNS is not responsible for return postage costs for returns and exchanges.
We do not accept returns or exchanges on SALE ITEMS.
If you wish to return or exchange an item, it must be in its original condition, unworn and in its jewellery bag. Should the item not be in its original condition the return/exchange will be rejected and the item will be returned to the customer.