WANT TO GET IN TOUCH?
Can’t seem to find an answer on our FAQ’s below?
Or, you have any questions or feedback regarding your order?
Send us an email firstname.lastname@example.org and we’ll get in touch very soon.
Want to post something to us? Send it here:
Jackie Mack Designs
PO Box 1005
North Sydney | NSW 2059
Email to email@example.com
Jessy Marshall | HIVE HQ | firstname.lastname@example.org
Email to email@example.com including your store name, location and website.
QUICK KEY INFO
- Returns and exchanges must be sent back to us within 14 days following receipt of the item(s).
- All returns will be either processed for a store credit (valid for 12 months) once received or in the case of a pre-arranged exchange, will be replaced with an item of your choice.
- You will need to cover the cost of return postage.
For more details please go to Returns & Exchanges
Australian & International Orders
Orders received by 3:00pm AEST will be posted on the same day during business days only. Orders received during the weekend and public holidays will be despatched the next business day.
Please check our shipping page for more information.
We offer FREE SHIPPING within Australia only for all online orders OVER $50 and a Flat Rate of $6 and Express Shipping of $9 for all orders under $50.
We offer FREE INTERNATIONAL SHIPPING for the United States, Canada & New Zealand for online orders over $99. Other countries, Free international shipping on orders over $199.
Please enter your shipping details at checkout to calculate your shipping rate.
For more information please check our Shipping page.
Order Confirmation Email
Almost immediately you’ll receive an order confirmation from us with details about your order.
We aim to despatch orders the same day, otherwise, they are processed the next business day without delay.
Shipped Order Email+ Tracking details
Once your order is despatched you will receive an email confirming that your order is on its way including your tracking details.
Sit tight – your new chic & fab jewellery is on its way! Get ready to shine, Babe!