1. COLLECTION AND USE OF YOUR PERSONAL INFORMATION
1.1 When you place an order
If you contact us through our website, via email, via social media or when placing an order from our online store, you will provide us with some personal information that we need to respond to your queries and/or to process an order.
To process an order, you must provide us with some personal information, such as:
- Your name, postal address, email address, and phone number.
- Order details.
- Payment information, such as credit card details.
When you provide us with your personal information at the time of purchase, place an order, arrange delivery or return a purchase, you give us consent to use that information for that specific reason only.
TESSIS PTY LTD T/A JACKIE MACK DESIGNS does not & will not sell any of your personal data to any third party. However, data is shared with the following categories of companies as an essential part of being able to provide our services to you.
– Professional companies responsible for dispatch & returns such as the delivery companies chosen by you at checkout.
– Professional Payment Services approved by you such as AfterPay and Klarna once chosen at checkout to use their payment service.
– Professional service providers such as our advertising & marketing partners
– Law enforcement, ClearSale LLC & PayPal (fraud prevention & chargebacks), so we can help tackle fraud for any disputed purchases.
1.2 When you Browse our Website
When you browse our store we automatically collect information about you, through technical means such as Cookies. We collect the following types of data:
- Your computer’s IP (internet protocol) address to provide us with information that helps us learn about your operating system, type of device, browser type and browser version.
- Country geolocation using your IP address.
- Browsing data linked to Google Analytics.
We also track users’ movements around the website and gather demographic information about our user base.
We partner with third-parties to manage our advertising on other websites. Our third-party partner may use technologies such as cookies to gather information about your activities on our website and other sites to provide advertising based on your browsing activities and interests.
1.3 Sign-up to our newsletter and Promotional Code requests
We also collect your personal information (name and email) at signup, to receive our promotional code and newsletter, also when entering competitions and when you send us an email.
When we ask for your email at signup we will use your email for marketing purposes, we will email you special offers, sales and important communications (if you have opted in to this).
2. WHAT WE DO WITH YOUR PERSONAL INFORMATION
We need and use your personal data for the following reasons:
- To fulfil an order(s) placed by you, deliver order(s) and communicate with you about the delivery of such order(s).
- To process payment.
- To periodically send you emails to the address you provide so that you can get updates about our store, new products and special offers. If you wish to withdraw this content, you may do so at any time.
3. TEXT / SMS MARKETING
The Jackie Mack Designs AU-NZ mobile message service (the “Service”) is operated by Jackie Mack Designs AU-NZ (“Jackie Mack Designs AU-NZ”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Jackie Mack Designs AU-NZ’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Jackie Mack Designs AU-NZ through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Jackie Mack Designs AU-NZ. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to Jackie Mack or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless initiated by you. If you have subscribed to other Jackie Mack Designs AU-NZ mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to Jackie Mack or email firstname.lastname@example.org.
We may change any shortcode or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
4. DATA RETENTION AND SECURITY
Jackie Mack Designs will retain your information for as long as is reasonably necessary to fulfil our legal obligations. If you are a Customer, we will retain your information for as long as you will remain a Customer, to be able to meet our contractual obligations to you, and if necessary, to resolve any disputes.
Data security is very important to us, and to protect your data we have taken suitable measures to secure data collected through our website.
To protect your personal information you provide to us, we follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered and/or destroyed.
If you provide us with your credit card information, this is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we follow all the industry standards to protect and safeguard your data.
5. THIRD-PARTY SERVICES AND HOW YOUR INFORMATION IS STORED AND SHARED
For online payment by credit card, please note that we do not view or save your credit card details during or after the transaction. Your credit card details are encrypted and passed on directly to the bank via Paypal’s secure payment system.
Our store is hosted by Amazon Web Services LLC and your data is stored in Amazon Web Services LLC data storage and databases. They store our data on a secure server behind a firewall.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
As you browse Jackie Mack Designs, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with Jackie Mack Designs. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page to opt-out of AdRoll’s and their partners’ targeted advertising.
To learn more about Cookies please visit our Cookie Declaration page.
7. YOUR RIGHT TO WITHDRAW CONSENT
If after you have provided us with your email address and wish to opt-out, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us:
by email at email@example.com
by mail “Jackie Mack Designs, PO Box 1005, North Sydney-NSW 2059, Australia”
8. YOUR RIGHTS
If you have a reason to believe that any personal data we hold on you is incorrect or incomplete, you may log in to your account, view this information, rectify it or have it deleted. Otherwise, please contact us by emailing firstname.lastname@example.org
In the event that you wish to raise a complaint about how we handled your personal data, or if you have a reason to believe we breached the Australian Privacy Principles under the Privacy Act 1988 (Cth) or a registered Australian Privacy Principles Code, please contact us by emailing email@example.com or in writing to: Jackie Mack Designs c/o: Data Protection, PO Box 1005, North Sydney, NSW 2059, Australia. We will look into the complaint and work with you to resolve the matter.
If you are still not satisfied, you can contact the Australian Information Commissioner or your data protection authority in your country of residence.
Changes and clarifications will take effect immediately once posted on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.